Customer Service

Native Frequently Asked Sunglass Questions

• Can I send back my sunglasses without a receipt or Proof of Purchase?

  
  Yes! Return your sunglasses to Native, including:

  • A completed online claim form
  • A $30- processing fee, which will be applied to your claim.

  Here's what we do:
  Native will process your claim without Proof of Purchase under the following guidelines:

  • A one-time exception will be granted for you, our valued customer.
  • You will be given a UPC barcode, which is your Proof of Purchase that will be REQUIRED for future claims. It will be returned back to you with your claim.

  Thanks for choosing Native Eyewear, the original brand of All Sports, All Polarized® (A.S.A.P.®) Eyewear.

   

• My claim form says to send back $20, but your website says $30. What should I do?

  The processing fee increased to $30 back in January 2006. If you have the original claim form that came with your sunglasses, we will honor that claim form and the corresponding processing fee.  Make sure to include the original claim form with your warranty claim.  If you no longer have your original claim form, you can must submit your claim form electronically clicking on the following link.  You will be required to submit a $30 processing fee with your claim.  (Online Claim form)

• Do you sell sunglass parts/cushinol™?

  Click here to purchase cushinol™ nose pads or temple boots http://www.nativeyewear.com/Spare-Parts

  Click here to purchase additional lens kits http://www.nativeyewear.com/Lens-Kits

  Click here to place a warranty claim http://www.nativeyewear.com/Warranty-Online-Claims

• Do you still make my sunglasses?
  • All current sunglasses that Native has available can be found by clicking on the following link. (See all styles)

  • If your exact sunglasses are NOT currently available (discontinued), select a new pair of sunglasses while submitting your claim electronically. You can NOT choose a different style sunglass if your style is currently available. Simply choose a new frame & lens color combination within the style you are returning. In the case where your style is no longer available, you MUST follow the chart below. Style names and frame colors are printed on the inside of the left sidearm of ALL Native sunglasses.

  Styles no longer available (Discontinued):		Substitution styles:
  Ripp / Ripp RS / Guru / Hexx / Streak / F-2 / Tare	> > > > > >	Throttle / Bomber / Solo / Silencer
  Nano / Nano3	> > > > > >	Nano2
  Dash / Dash XR	> > > > > >	Dash SS / Dash XP
  LowRyder / Ryde / Ripp XP / Attack	> > > > > >	Grip / Silencer / Gonzo

   

  • All substitutions are final. (NO exchanges for any reason, including fit, color or personal preference.)
  • In the event that Native has inventory of your discontinued sunglasses, you will receive that exact sunglass in return even though you indicated a "substitution" on your claim form.
• Are prescription lenses covered under your warranty?

  Our Lifetime Warranty does not cover prescription lenses.  We strongly suggest that you NOT send us your prescription lenses as Native is not responsible for returning to you your prescription lenses if received in connection with this warranty.

• My sunglasses were lost or stolen. Is this covered under your warranty

  Our warranty does not cover lost or stolen sunglasses.  You will have to purchase another pair of sunglasses. Click on one of the following links to locate a dealer near you or to purchase online. (Dealer Locator or Retailers)

• Can I purchase just a frame?

  Native does not sell only frames.  You will have to purchase another pair of sunglasses if you would like another frame.  You can however, send in your broken frames under our Lifetime Warranty policy (including the $30 processing fee) and receive a repair or replacement.

• Are scratched lenses covered under the Lifetime Warranty?

  Yes.  Scratched lenses are covered by our unbeatable Lifetime Warranty; please therefore include the $30 processing fee with your claim.  Scratched lenses are not considered a manufacturer’s defect.

• Do I need to send all of my lenses, including the SportFlex™, clear, yellow and orange?

  We recommend that you send back just what needs to be repaired or replaced. We do cover all lenses under this warranty.

• When can I expect my sunglasses back?

  You can expect to receive your sunglasses within 3 – 4 weeks from the date you ship them to us, depending upon your location within the United States.

• Do you sell prescription lenses?

  Not at this time. Once you purchase a pair of Native sunglasses at an Authorized Dealer, you can have your local optometrist put prescription lenses in them for you. We do not recommend putting a prescription higher than a +/-3 in your frame. Please note the Native warranty is void once you've put in prescription lenses.

• Do all Native lenses block UV rays?

  Yes. They block 100% UV A&B rays - this includes the SportFlex™, Yellow, Orange and Clear lenses.

• Are the SportFlex™, clear, yellow, and orange lenses polarized?

  These lenses are not polarized as they are designed to be used in low light conditions (such as rain, fog, dusk, dawn, etc.), thus no need for them to be polarized.

• What conditions are the Sportflex(tm), clear, yellow, and orange lenses used in?

  The Sportflex™ lenses have 60% Visual Light Transmittance (VLT) and the orange lenses have 57% Visual Light Transmittance (VLT) and are recommended for moderate to low light.  The yellow lenses have 80% VLT for low light and the clear lenses have 98% VLT for very low light to nighttime usage.

• Do Native sunglasses pass the ANSI Z80.3 test?

  Yes.

• How do I interchange my lenses?
  View the sunglass interchange instructions by clicking here
• Can I choose a different lens color than what comes with the sunglasses?

  The majority of our of our sunglasses come as they are shown. The majority of our styles have interchangeable lenses and we offer a variety of lens colors available for purchase as separate lens kits. Click here to view a list of online lens kit dealers.

• How can I further protect my Native sunglasses?

  We recommend that you keep your Natives protected in their case when not in use. Do not place the lenses face down on any surface or leave them loose in a pocket or purse where objects may damage the lenses. Also, do not leave your sunglasses in intense heat (i.e. a car's dashboard) or anywhere with extreme hot or cold temperatures.

• How should I clean my frame/lenses?

  First, blow off any particles that may be on the lenses.  Second, use the cleaning cloth or softcase that came with your sunglasses to clean your lenses.  You may use mild liquid soap diluted with warm water.  We recommend using a soft, lint-free cloth for drying.  If your cleaning cloth or softcase gets dirty, it is okay to hand wash and hang it to dry.

Native Frequently Asked Goggle Questions

• Can I send back my goggles without a receipt or Proof of Purchase?

   

  Here's what you do:
  Return your goggles to Native, including:

  • A completed online claim form
  • A $35- processing fee, which will be applied to your claim.

  Here's what we do:
  Native will process your claim without Proof of Purchase under the following guidelines:

  • A one-time exception will be granted for you, our valued customer.
  • You will be given a UPC barcode, which is your Proof of Purchase that will be REQUIRED for future claims. It will be returned back to you with your claim.

  Thanks for choosing Native Eyewear, the original brand of All Sports, All Polarized® (A.S.A.P.®) Eyewear.

• How much is the processing fee for goggles?

  You will be required to submit a $35 processing fee with your claim

• Do you sell goggle parts online?

  No, if your goggles break or your face foam comes off, you must make a warranty claim in order to have the goggles repaired or replaced.

• My goggles were lost or stolen. Is this covered under your warranty

  Our warranty does not cover lost or stolen goggles.  You will have to purchase another pair of goggles. Click on one of the following links to locate a dealer near you or to purchase online. (Dealer Locator or E-tailers)

• Can I purchase just a frame?

  Native does not sell only frames.  You will have to purchase another pair of goggles if you would like another frame.  You can however, send in your broken frames under our Lifetime Warranty policy (including the $35 processing fee) and receive a repair or replacement.

• Are scratched lenses covered under the Lifetime Warranty?

  Yes.  Scratched lenses are covered by our unbeatable Lifetime Warranty; please therefore include the $35 processing fee with your claim.  Scratched lenses are not considered a manufacturer’s defect.

• Do I need to send all of my lenses, including the Sportflex(tm), Chrome Reflex(tm), and Amber lenses?

  We recommend that you send back just what needs to be repaired or replaced. We do cover all lenses under this warranty.

• When can I expect my goggles back?

  You can expect to receive your goggles within 3 – 4 weeks from the date you ship them to us, depending upon your location within the United States.

• How do I interchange my lenses?
  View the goggle interchange instructions by clicking here