Shipping and Returns
FREE STANDARD SHIPPING OVER $100:
We want to make sure you get the perfect pair of Native Sunglasses, which is why we offer Free Standard Shipping over $100 and Free Returns on qualifying Nativeyewear.com orders. Here are the details:
- Free Standard Shipping within the United States and Canada Minimum online purchase of $100.00 or more before tax and shipping
- Offer not valid on all items. Some product exclusions may apply.
- Offer not valid on previous purchases or repair order purchases.
- Faster delivery methods available for additional fees.
- Free return shipping for all qualifying orders.
- Offer may be modified or discontinued at any time without notice.
Nativeeyewear.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 48 hours for your order to process before it ships and 3-10 business days for delivery (depending on the selected shipping method). We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.
The Nativeyewear.com return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Native Sunglasses in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns. Shipping costs will not be refunded.
For orders made between 11/20/2020 and 12/24/2020, the time allowed to request a return of eligible items will be extended to 1/31/2021.
Enjoy free shipping within the contiguous United States by visiting www.luxotticacustomercare.com/native/returns and completing our online return request form. Free return offer excludes orders to Alaska and Hawaii. Customers will be responsible for return shipping costs, when exclusions apply.
Follow these steps to submit a return:
- Visit www.luxotticacustomercare.com/native/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
- We do not exchange items, but you may reorder through Nativeyewear.com at this time.
For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at firstname.lastname@example.org.