Skip to main content

Order details

View and track the status of your order or make a return.

Order info

Order number {{currentOrder.orderId}} Billing address {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}}
Order date {{formatDate(currentOrder.placedDate)}} Shipping Address {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}}
Payment method Credit Card
{{orderProtocolData.cc_nameoncard}} {{orderProtocolData.cc_brand}} ************{{orderProtocolData.temp_account}} Exp. {{orderProtocolData.expire_month}}/{{orderProtocolData.expire_year}}
Shipping method Standard shipping

Need help with your items?

Return item(s) in this order by using the button below.

Product details

Item description Qty Status Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty {{item.quantity * 1}}
{{formatPrice(item.xUnitPrice)}}
{{item.quantity * 1}}
In processing

Online return not available for this item

Contact Us
Already returned
{{formatPrice(item.xUnitPrice)}}

Return item(s)

Please select the products you would like to return below. We will refund you the original price.

Order info

Order number {{currentOrder.orderId}}
Order date

Product details

Item description Qty Status Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty
{{formatPrice(item.xUnitPrice)}}
In processing

Online return not available for this item

Contact Us
{{item.xIsReturnableRemainingDays}} day(s) left for return
Already returned
{{formatPrice(item.xUnitPrice)}}

Return item(s)

Please select the products you would like to return below. We will refund the original price in case of a return.

Order info

Order number
Order date

Product details

Item description Qty Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:

Why are you returning this?

{{item._selectedQuantity}} {{formatPrice(item.xUnitPrice)}}

Confirm your address

Our Free UPS Return allows you to book a pick-up at your place or to return your order in a UPS drop-off or access point, always for free.


Only used if there are issues with your order
We don't deliver to PO BOX addresses

Return summary

View the status of your return.

Return info

RETURN NUMBER
Return date
Order number {{rma.originOrderId}}

Return details

Pickup address {{rma.address.addressLine.join(' ')}} - {{rma.address.city}}, {{rma.address.stateOrProvinceName}} {{rma.address.zipCode}} {{rma.address.country}}
Return method Return delivery, by UPS to Luxottica NAASC
Native, 101 Greenwood Industrial Pkwy, Suite 385
McDonough, GA 30253

Once your label is attached and the package is secured, choose between the two options below:

Book a free pick up at your place by calling UPS at 1 (800) 742-5877 or
take your package to a UPS drop-off point

Product details

Item description Qty Return status Refund
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty {{item.quantity * 1}}
{{formatPrice(item.totalCredit)}}
{{item.quantity * 1}}
Return status
{{getRMAItemStatus(item).text}}
{{formatPrice(item.totalCredit)}}

Please note that we cannot refund your original shipment charge

Return shippment charge: Free


Additional return information

Return

In order to return an item please print out the return label provided and ship the item back to us. You'll receive an e-mail once we've received your parcel. In case there is an issue with your return we'll contact you.

Refund

Please note: after verifying your return we will refund the amount paid by you using your original payment method for any returned items.
The refund will appear as a credit on your billing statement according to your card provider.

- Credit card payment: usually 2-4 business days for transfer.

- PayPal: usually 2-4 business days for transfer.