Skip to main content

Shipping and returns

Free standard shipping over $100

We want to make sure you get the perfect pair of Native Sunglasses, which is why we offer Free Standard Shipping over $100 and Free Returns on qualifying orders. Here are the details:

  • Free Standard Shipping within the United States and Canada Minimum online purchase of $100 or more before tax and shipping
  • Offer not valid on all items. Some product exclusions may apply.
  • Offer not valid on previous purchases or repair order purchases.
  • Faster delivery methods available for additional fees.
  • Free return shipping for all qualifying orders.
  • Offer may be modified or discontinued at any time without notice.

Shipping policy: orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST  on business days will usually ship the same day, but please allow 2 for your order to process before it ships and 3-10 business days for delivery (depending on the selected shipping method). We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

Return policy:

Within 30 days of receipt of your order, you may return a pair of qualifying Native Sunglasses. Items must be returned in their original condition (with original packaging, unused, untested, original tags, and resalable). If we receive returned items in a condition that doesn't meet our return requirements, we will decline the return. Should you submit a non-compliant return, you authorize us to charge you for the full amount of the non-compliant return using your original payment method and/or to reverse any refunds previously issued. Refunds will be issued after the returned product is received and inspected.

Enjoy free shipping within the contiguous United States by visiting and completing our online return request form. Free return offer excludes orders to Alaska and Hawaii. Customers will be responsible for return shipping costs, when exclusions apply.

Follow these steps to submit a return:

  1. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. If instead you have not an account and ordered as guest,  visit and complete the online return request.
  2. Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box.
  3. Once your label is attached and the package is secured, choose between the two options below: 
    • BOOK A PICK-UP AT YOUR PLACE: call UPS at 1-800-742-5877 to book a free pick-up to any address in the US;
    • USE A UPS DROP OFF POINT: take your return package to one of the UPS Drop Off Points in the US where they will take care of everything for you;
  4. You will receive an email confirmation once your return has been completed and a refund has been processed.
  5. Please allow up to 5 business days for the credit to show on your account.
  6. We do not exchange items, but you may reorder through at this time.

For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at

Go Up