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PRIVACY POLICY

This Policy describes how EssilorLuxottica (this includes EssilorLuxottica Canada inc. and its subsidiaries) collects, uses, shares, holds and destroys your personal information or any other websites that link to this Policy (collectively we will refer to them as ‚ÄúSites‚ÄĚ). Other Essilor websites, products and services may have their own privacy policies.

This Privacy Policy ("Policy") is effective as of May 3, 2024.

This policy does not apply to websites operated by third parties over whom we have no control. If you follow a link to a third party site, the privacy policy of that third party site will apply. We are not responsible for their privacy policies, procedures or practices. We encourage you to review these policies before submitting personal information to these third party sites.

YOUR PRIVACY (IN SHORT)

What?
We collect information about your identity, account information, purchase information and information about your use of our services.

How?
When you browse our websites, download one of our mobile applications or interact with us, we collect certain information about you.

Why?
To better serve you, answer your questions, process your purchases, make you personalized offers, manage our website or applications.

Where?
We are located in Canada, but some of our suppliers may have access to your information outside of Canada.

Who else?
Third-parties such as suppliers who help us with hosting, support, maintenance, mail delivery services, text messaging services, data analysis & cleansing, website evaluation, advertising, marketing activities, product customization, fraud protection and risk reduction, and payment processing and authorization will have access to certain information.

What are your rights?
You have privacy rights, for example, the right to request access or correction of this information by writing to us dpo-rprp@essilor.ca.

Cookies
We use cookies to facilitate navigation, save your preferences and improve our services.

Your consent
You have the right to withdraw your consent at any time, but this may prevent us from offering certain services.

To change your cookie preferences, click here.

To see our cookie policy, click here.

When you provide us with personal information via our website, mobile applications, or any other service that involves the transmission of personal information, you agree that such information will be handled as described in this policy. In some cases, we will ask you to express your consent in an affirmative way.

WHAT IS PERSONAL INFORMATION?

Personal information may, alone or with other information, allow you to be identified or individualized. For the purpose of this policy, personal information is any information about an identifiable individual. For example, name, credit card information, purchase history or account credentials are personal information.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

When you use our platforms or our services, you may provide us with personal information through a variety of methods, including the following:
 

  • When you sign up on our sites or other platforms, such as when you create an account
  • from an online, email, retail, or telephone purchase
  • when you enter a sweepstakes, giveaway, contest, or other promotion, or complete a survey¬†
  • when you provide information at our physical or online stores
  • when you communicate with us, through customer service communications, including our online chat features
  • when you sign up at an event
  • when you register an EssilorLuxottica product
  • when you submit a business reply¬†
  • when you post material to the platforms, such as through product reviews or use of our virtual technology¬†
  • when you interact with us for any other purpose.¬†

WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU AND WHY?

We only collect the personal information we need to provide our products and services. The type of information we collect will vary depending on the situation or which service you request.

CONTACT INFORMATION

What do we collect?

  • Name
  • Email address
  • Other contact information

Why?

  • Communicate with you
  • Provide you with the services you request
  • Send you information about our products and services

PURCHASE INFORMATION

What do we collect?

  • Purchased items
  • Credit card information
  • Gift card information
  • Other payment information

Why?

  • To process your payment
  • To deliver your purchase
  • To process a refund, at your request

ACCOUNT INFORMATION

What do we collect?

  • Username and password
  • Email address
  • Delivery information
  • Purchase history and other website usage data

Why?

  • To access our online services and promotions
  • To process your payment more efficiently
  • Administer your account¬†
  • Send you promotional communications, from time to time.
  • To learn how to unsubscribe to our communications, click here.

WEBSITE USAGE INFORMATION

What do we collect?

  • IP address
  • Language preference
  • Browser type and configuration
  • Operating system
  • Pages viewed
  • Length of visits
  • Geographical location
  • Device information

Why?

  • Monitor and secure our websites and platforms
  • Understand traffic
  • Improve our products and services
  • If you activate those parameters, we may use additional¬†marketing cookies.


To learn more about our use of cookies and other similar technologies, click here.

COMMUNICATION INFORMATION

What do we collect?

  • Contact information
  • Content of the message
  • Other information you communicate to us

Why?

  • To respond to your communication

JOB APPLICATION INFORMATION

What do we collect?

  • Educational background
  • Employment history
  • References
  • Other relevant information you provide in your¬†application

Why?

  • To analyze and make an employment decision
  • To contact you for subsequent job offers (optional)

Notice of Financial Incentive

Native offers programs, benefits, and other offerings related to the collection, retention, use, or sale of your Personal Information that may be deemed a ‚Äúfinancial incentive‚ÄĚ or ‚Äúprice or service difference‚ÄĚ under the California Consumer Privacy Act (‚ÄúCCPA‚ÄĚ).¬† We are providing you this information so that you may make an informed decision on whether to participate in our program(s).¬† Participation is always optional!¬† Categories of Personal Information that we may collect when you sign up for a program include your name and email address. By signing up for any of our programs, you affirmatively opt in to receiving the financial incentive. You can end program participation at any time by contacting us at privacyoffice@luxotticaretail.com to unsubscribe or cancel your participation in any program.¬† We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.¬† Please note that we may add or change incentive programs, or their terms by posting notice on the program descriptions and terms linked to above, so check them regularly.¬†

Financial incentives or price or service differences relate to the collection and use of Personal Information and is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer or benefit itself and the anticipated revenue generation that may be realized by rewarding brand loyalty.  We calculate the value of the offer and financial incentive by using the expense related to the offer. Based on this analysis, the value of your Personal Information that allows us to make these offers and financial incentives is the value of the offer itself.

Shine the Light Law

If you are a California resident, California Civil Code ¬ß 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third -parties‚Äô direct marketing purposes (as those terms are defined in that statute). To make such a request, please send an email to privacyoffice@luxotticaretail.com with the subject line ‚ÄúShine the Light Request.‚ÄĚ

DE MANI√ąRE G√ČN√ČRALE‚Ķ

Il se peut qu’exceptionnellement nous ayons besoin d’utiliser vos
renseignements personnels pour :

  • R√©pondre √† nos obligations l√©gales
  • Pr√©venir les cybermenaces et les cyberfraudes
  • R√©pondre √† des demandes, mandats ou ordonnances de tribunaux ou d‚Äôautres organismes
  • Prot√©ger vos droits et int√©r√™ts et les n√ītres
  • Coop√©rer lors de proc√©dures judiciaires ou d‚Äôenqu√™tes

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with service providers or other third parties. To do so, we take reasonable steps to ensure that they agree to comply with all applicable privacy laws.  

Category of third party 

What they do 

Category of third party 

Service providers

What they do

We use service providers to process personal information on our behalf. 

  • Hosting, infrastructure and storage providers
  • Payment processing services
  • Communications services
  • Analytical services
  • Online engagement¬†
  • Ad conversion tracking and personalized content
  • Text messaging services
  • Fraud protection
  • Product customization
  • Order fulfillment and shipping
  • Mail delivery services
  • Website evaluation services
  • Marketing services
Category of third party 

Social media, advertising and analytics partners

What they do

We may share information about your use of our site with social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.

Partners include

  • Google Analytics
  • Adobe Analytics
  • Social networks
  • Image-sharing networks
  • Video-hosting platforms
  • Affiliate partners


Category of third party 

Affiliated companies

What they do

We may share personal information with our affiliated companies to the extent permitted by applicable law, for compliance with applicable internal policies and security standards or to process personal information on their behalf.

We may also share your personal information where the law requires or allows us to do so, for example, to prevent fraud or prevent an emergency involving danger of death or serious harm, or in response to a government investigation or other lawful request.

WHERE DO WE KEEP YOUR PERSONAL INFORMATION?

We or our service providers may store your personal information in countries other than your country of residence, such as the United States.
Your personal information may be sent to other countries, provinces or states that have different privacy rules than the ones where you live. In limited circumstances, when we have received a valid administrative request, we or our service providers in these countries might have to share your information with the relevant government or law enforcement agencies.


But, no matter where your information goes, we will follow this Policy and Canadian and other provincial privacy laws to keep it safe. 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as we need it for the purposes described in this policy, to comply with our legal obligations, to resolve disputes or to enter into agreements with our customers or partners.

You can withdraw your consent to our use and disclosure of your personal information by sending an email at dpo-rprp@essilor.ca.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Security measures
We have put in place physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including to prevent unauthorized access.

We maintain reasonable and appropriate safeguards to help protect your personal information from loss and from unauthorized acquisition. We monitor activity on our Site to prevent any unauthorized disclosure of information. In addition, we utilize a licensed system for credit card authorization and fraud detection.

Disclaimer
However, no security measure is absolute or fully guaranteed. If you have reasons to believe that your interaction with us is no longer secure (for example, if you believe that the information you have provided to us has been compromised), please contact us immediately at the address listed in the How to contact us? section.

WHAT ARE YOUR RIGHTS REGARDING PERSONAL INFORMATION?

You have rights regarding your personal information. These rights may change depending on where you are located, and they may not apply to all types of personal information. Most individuals have the following rights:

Access, deletion and rectification
You may access the personal information we hold about you and, where appropriate, request that we rectify it as permitted or required by law or provide written comments. You may also request the deletion of outdated or inappropriate information.

Consent withdrawal
You may also withdraw your consent to the use and disclosure of personal information collected about you. However, we may no longer be able to provide you with our products or services.

To learn more about your rights under Canadian and Quebec laws, please visit the following links for Canada and Quebec.

To exercise your rights, you can contact our Privacy Officer at dpo-rprp@essilor.ca (or see our How to contact us? section). We may ask you for identification to ensure that it is you.

HOW TO CONTACT US?

Our Privacy Officer will respond to your requests for access or correction and handle complaints you may have about our privacy practices.

If you have any questions or comments about this Policy or the protection of your personal information, please contact our Privacy Officer at

Privacy Officer
EssilorLuxottica Canada Inc.
371, Deslauriers St, St-Laurent (QC) H4N 1W2
dpo-rprp@essilor.ca 

WILL WE UPDATE THIS POLICY?

Yes, we will update this Privacy Policy. There are many reasons why we may change this policy, such as a legislative change or a change in how we collect, use, or disclose your personal information. 

We may modify this policy from time to time. If we change this policy, we will advise you by a notice on our Site. If you continue to use our services, you will be deemed to accept these changes. This policy is current as of the ‚Äúlast updated‚ÄĚ date which appears at the top of this page.

COOKIE POLICY

We would like to inform you in a simple, clear and transparent manner about our use of cookies and similar technologies before you browse our site.

When does this policy apply?
This Policy describes the personal information that we may collect through our site, and how we use it. Please read it along with our website privacy policy, which is available here. 


What are cookies?
A cookie is a very small text document stored on your computer or other device (and maintained by your browser) when you visit a website. It often includes a randomized unique identifier so that a website can ‚Äúrecognize‚ÄĚ this cookie again on your next visit. Cookies allow the functioning of websites, improve browsing, or provide certain information to website owners, particularly in terms of audience measurement.¬†

Cookies do not cause any damage to your device, but they facilitate, for example, finding preferences, pre-filling certain fields or adapting the content of the services on the visited site. Such data allows us to improve the ergonomics of our site and our services according to your interests.

What is interested-based advertising, and do we conduct any?

Applicable laws may require us to disable by default, and seek your permission to activate, technological functionalities that enable us to locate, identify or profile you. If they apply, we will comply with these requirements. 

Interest-based advertising (also known as targeted or behavioral advertising) means that we take note of your preferences and interests through cookies or otherwise, and then use them to show you advertising and marketing materials that are relevant to you (based on those preferences and interests).

Without interest-based advertising, you would still be getting ads when browsing the Internet. However, these ads would not be personalized based on your preferences and interests ‚Äď and so, they would be less relevant to you, and less effective for us.¬†

We perform interest-based advertising. For instance, we use partners to provide you with ads based on your browsing history and search requests and to provide you with personalized ads based on your viewing content. 

Do we use cookies, and why?
We install our own cookies and third party cookies on your browser or device through our site. Some of these cookies are uninstalled automatically at the end of your browsing session. Others are persistent, which means that they remain installed for up to 24 months unless you uninstall them. 

We use cookies for our site to function as intended, to conduct marketing, to analyze our performance and to ensure that our websites are secure. Cookies are also useful to identify bugs and errors. 

We collect cookies in each of the following categories:

Essential Cookies: Essential cookies are necessary to operate the core functions of our websites. These include login cookies, session ID cookies, language cookies as well as security cookies.


Functional Cookies: Functional cookies are used to provide you with certain website functionality, and to remember website preferences, consents, and configurations. 


Analytical Cookies: Analytical cookies are used to generate aggregated statistical data about traffic and behavior of our websites’ users. For instance, we use cookies to determine how visitors use our websites, such as with the number of visitors, from where our visitors come from on the web, the pages they visited and how much time was spent on our websites. We only see this data in an aggregated and traffic-based format, and we cannot see each visitor’s data individually.


Marketing Cookies: We use marketing cookies to serve you ads and marketing materials that better align to your interests. We also use analytic cookies to understand our marketing cookies and limit the number of times you see an ad, measure the effectiveness of our marketing campaigns and adjust content.
 

The cookies we use may be deposited either directly by our site and therefore managed by us (first-party cookies); or by partners and service providers, which are therefore managed by third parties (third-party cookies). 

How can you manage your cookie preferences?
From time to time, you will be given the opportunity to allow all cookies, to accept only some cookies, or to reject all cookies (via a cookie banner). The latter option may result in certain personalized services not being provided and you may not be able to take full advantage of all the features offered by our site.

Some cookies and other tracking devices will be disabled by default, which means that we will seek your permission to activate them. It includes technological functionalities that enable us to locate, identify or profile you.

You can manage your cookie preferences through your browser, such as by uninstalling and blocking certain cookies. Click on your browser below to obtain instructions.

You can install the Google Analytics opt-out browser add-on, which prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms.

Some of the cookies that we use are essential or recommended for the use of our websites and services, and you may not be able to access and use all the services without these cookies.

How to contact us?
Our Privacy Officer will respond to your requests for access or correction and handle complaints you may have about our privacy practices.

If you have any questions or comments about this policy or the protection of your personal information, please contact our Privacy Officer at


Privacy Officer
EssilorLuxottica Canada Inc.
371, Deslauriers St, St-Laurent (QC) H4N 1W2
dpo-rprp@essilor.ca 

Will we update this Policy?
Yes, we will update this Cookies Policy. There are many reasons why we may change this Cookies Policy, for example, if the law or the way we treat your personal information change. ¬†If we update this Policy, we will let you know by a notice on the Site. If you keep using our services, we will assume that you‚Äôve accepted these changes. This Policy is current as of the ‚Äúlast updated‚ÄĚ date which appears at the top of this page.

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