Lifetime limited warranty
Luxottica Of America, Inc. (“Luxottica”) provides this limited warranty for all Native Eyewear brand sunglasses, ski goggles and lens replacement kits (“Product” or “Products”). This limited warranty covers any defects in materials or workmanship (“Manufacturer’s Defect”) for the lifetime of the product.
What is not covered by this warranty?
Scratched lenses are considered normal wear and tear and are not covered by this limited warranty, unless you can prove the Product had that damage at the time of purchase. This limited warranty also does not cover damages to the Product(s) caused by normal wear and tear, accident, abuse, neglect, shock, improper use or storage of the Product(s), or unauthorized modifications or repairs. Lost or stolen items are not covered.
How to make a claim
If you want to submit a Service Request in our Aftersales Portal please follow this link.
Within 5-15 days of submission of your request on the Site for Assistance Services, Luxottica will evaluate your request and advise if Luxottica finds that the damage is covered under this limited warranty. If it is determined that your Product has a Manufacturer’s Defect, we will replace that Product at no cost to you. Luxottica has sole discretion to determine Manufacturer’s Defects. Warranty claims are processed and replaced free of charge. All shipments for Services Covered by Warranty are free of charge. If there is no Manufacturing Defect, this limited warranty does not apply and you will receive an e-mail stating the cost for replacing the Product. You may decide at your discretion whether to accept the offer.
Native does not offer replacement parts for our frames. For repairs and warranty claims, please submit a service request.